This Privacy Policy ("Policy") describes how milvin ("milvin", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("User", "you", "your") who access or use milvin.net, including its betting and casino services. milvin is committed to handling personal data responsibly and transparently, in accordance with internationally recognised data protection principles.
Please read this Policy carefully alongside milvin's Terms and Conditions and Responsible Gaming Policy. By registering a milvin account, using the platform, or continuing to browse milvin.net, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 This Policy applies to all personal data collected by milvin in connection with the registration, maintenance, and use of milvin accounts, the provision of betting and gaming services, customer support interactions, and the general operation of milvin.net.
1.2 This Policy covers data collected from users located in Pakistan and internationally. Where applicable, milvin applies data protection standards consistent with established international frameworks for privacy and data security.
1.3 This Policy does not apply to third-party websites, services, or applications that may be accessible via links from milvin.net. milvin is not responsible for the privacy practices of any third party.
2.1 For the purposes of this Policy, milvin acts as the data controller in respect of personal data collected through milvin.net. Questions and requests relating to this Policy may be directed to milvin's support team at [email protected].
3.1 milvin collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, city of residence | Account communications, 2FA, support |
| Financial Data | JazzCash / Easypaisa account reference, bank account details, transaction records | Deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Platform improvement, responsible gaming monitoring, personalisation |
| KYC Documents | CNIC scan, payment method proof of ownership | Identity verification, withdrawal processing, regulatory compliance |
| Communications Data | Support chat transcripts, emails sent to milvin | Dispute resolution, service quality monitoring, record-keeping |
4.1 Directly from you — when you register a milvin account, complete KYC verification, make a deposit or withdrawal, contact support, or submit any information through milvin.net.
4.2 Automatically — when you use milvin.net, we automatically collect technical and usage data via server logs, cookies, and similar tracking technologies. This includes your IP address, the pages you visit, your session duration, and device information.
4.3 From third-party service providers — milvin may receive identity verification data, fraud signals, or payment processing information from third-party KYC, payment, and security service providers engaged to support milvin's operations.
5.1 milvin processes your personal data for the following purposes and on the following lawful bases:
6.1 milvin does not sell your personal data to third parties. milvin may share your personal data with:
6.2 Any third party engaged by milvin to process personal data on its behalf is required to handle that data in accordance with milvin's instructions and applicable data protection standards. milvin does not authorise third-party processors to use your data for their own independent purposes.
7.1 milvin uses cookies and similar technologies (including web beacons and local storage) to operate the platform, maintain your session, detect fraud, and improve the user experience.
7.2 The following cookie categories are used on milvin.net:
7.3 You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies may impair your ability to use milvin.net.
8.1 milvin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any case for the minimum period required by applicable regulatory obligations.
8.2 Account data, KYC documentation, and transaction records are retained for a minimum of five years following account closure in compliance with standard AML and financial record-keeping requirements. After the applicable retention period, data is securely deleted or anonymised.
8.3 Communications data (e.g., support transcripts) is retained for a period sufficient to resolve any outstanding disputes and for quality assurance purposes, typically up to two years from the date of communication.
9.1 milvin implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard encryption for data in transit (TLS), restricted internal access controls, and regular security reviews.
9.2 Players in Karachi, Lahore, Islamabad, and across Pakistan can further protect their accounts by enabling two-factor authentication, using a strong and unique password for their milvin account, and logging out after each session on shared devices.
9.3 Despite milvin's security measures, no data transmission over the internet is completely secure. milvin cannot guarantee absolute security of data transmitted to or from milvin.net and accepts no liability for unauthorised interception or access beyond its reasonable control.
10.1 Subject to applicable law, you have the following rights in respect of your personal data held by milvin:
10.2 To exercise any of the above rights, please contact milvin support at [email protected]. milvin will respond to all valid requests within 30 days. Identity verification may be required before processing access or deletion requests.
11.1 milvin's services are strictly restricted to individuals aged 18 and above. milvin does not knowingly collect personal data from minors. If milvin becomes aware that personal data has been collected from a person under the age of 18, the associated account will be closed immediately and the data will be deleted without undue delay, subject to any legal hold obligations.
11.2 If you believe that a minor has registered a milvin account, please contact [email protected] immediately.
12.1 milvin reserves the right to update this Privacy Policy at any time. The revised Policy will be published at milvin.net/privacy-policy with a new "Last Updated" date. Where changes are material, milvin will endeavour to notify registered users by email or in-platform notification. Continued use of milvin following publication of an updated Policy constitutes acceptance of the changes.
13.1 For any questions, requests, or concerns regarding this Privacy Policy or milvin's data practices, please contact:
milvin's support team is available in English, 24 hours a day, 7 days a week.
milvin uses industry-standard encryption and access controls. Your CNIC, payment details, and account data are never sold to third parties.
milvin never sells your personal data to third parties for advertising or marketing purposes. Data is shared only with service providers necessary to operate the platform.
Your CNIC and payment verification documents are processed under strict security protocols. KYC data is retained only for the period required by applicable regulations.
You may request access to, correction of, or deletion of your milvin data at any time by contacting support. milvin responds to all valid requests within 30 days.
milvin uses only strictly necessary, functional, and analytical cookies. No third-party advertising cookies are placed on milvin.net without your consent.
milvin retains account and transaction data for a minimum of five years post-closure as required by AML regulations, after which data is securely deleted or anonymised.
milvin does not knowingly collect data from minors. Any account found to belong to a person under 18 is closed immediately and associated data is deleted without delay.
Our support team is available 24/7 to handle data access requests, corrections, and deletion requests. Reach us by live chat in your milvin account dashboard or by email at [email protected].
milvin is for users aged 18+. Please gamble responsibly.